Quality Management System – information on ISO 9001 at T‑Mobile Polska

T-Mobile Polska, which started operations  in September 1996, initiated the implementation of the quality management system compliant with the ISO 9000 series in 1998. The first area covered was Customer service, for which T‑Mobile Polska received ISO 9001 certification in December 1998. Since December 2002 the ISO 9001 certificate covers all processes in the company.

Since 2^nd of March 2018 T‑Mobile Polska proudly holds the ISO 9001:2015 certificate.

The scope of the certificate granted in March 2016 includes:

“Provision of telecommunication services. Operation and maintenance of Data Processing Centers. Control of planning, development and maintenance of mobile telephony network. Product management and development, marketing and sale through own network”

Quality Policy

T-Mobile Polska is part of the Deutsche Telekom Group, the largest telecommunications operator in Europe. Thanks to this it can benefit from the experience and solutions developed in other markets.

T-Mobile Polska, operating in the telecommunications market, perceives Customer satisfaction as the key to achieving its business goals and puts special emphasis on Customer service and satisfaction as well as brand perception. This approach is reflected in the company's strategy for 2017-2020, based on focusing on the first line of contact with the Customer.

T-Mobile Polska declares to conduct a reliable process of sales of telecommunication services and to meet the requirements of its Customers through comprehensive service of the highest quality level.

To meet the requirements of all interested parties, T‑Mobile Polska has implemented a Quality Management System in line with the requirements of the PN-EN ISO 9001:2015 standard. The Quality Policy implementation is based on the following objectives:

• improvement and development of the implemented Quality Management System,
• continuous improvement of services quality provided by processes monitoring,
• deploying new products and adapting existing to growing market and technological requirements,
• establishing a partnership relationship with all contractors, including suppliers,
• thorough analysis of Customer requirements and Customer satisfaction monitoring,
• protection of data entrusted by Customers as an indispensable element of services provision
• continuous improvement of knowledge and qualifications of personnel,
• compliance with the law.

The T‑Mobile Polska Management Board has established Quality Policy, which is the basis for further development of the Quality Management System throughout the Company. The Management Board declares that the Quality Management System compliant with PN-EN ISO 9001:2015 is constantly being improved and effectively used and its assumptions are known and practiced. This Quality Policy constitutes a commitment to Customers, is updated and communicated to all employees.

Information Security Management System – information on ISO 27001 in T‑Mobile Polska

Information is one of the most valuable assets of each company. In order to protect it comprehensive solutions are sought covering all company assets, personal, physical and environmental security and defined by international standards. Security requirements described in the ISO 27001:2013 standard have been implemented at T‑Mobile Polska. The Information Security Management System initially certified in June 2014 and last confirmed in March 2020 covers all processes and locations in the organisation.

The scope of the current certificate includes:

“Provision of telecommunication services. Operation and maintenance of Data Processing Centers. Control of planning, development and maintenance of mobile telephony network. Product management and development, marketing and sale through own network, all in accordance with the Statement of Applicability rev. 8 as of 2019-11-12”

Environment Management System – information on ISO 14001 at T‑Mobile Polska

T-Mobile Polska holds a certificate of compliance of the Environmental Management System with the ISO 14001 standard in the field of “Sale, service, business and attendance in the field of telecommunication, Data Center and colocation services”

Our Environmental Management System certificate serves as concrete evidence of our commitment to environmental protection. Obtaining the ISO 14001 certificate was a unique event for T‑Mobile Polska, as it became the first telecommunication operator in Central and Eastern Europe to receive such confirmation of controlling the impact of their activities on the environment. Possession of the ISO 14001 certificate means that the construction and operation of the T‑Mobile network is fully controlled at every stage of development and operation, and that the negative impact on the environment is minimized.

Thanks to constant improvement, T‑Mobile Polska meets the highest global standards in the construction and operation of digital mobile networks with the utmost care for the environment. T‑Mobile Polska has made a commitment to minimize the environmental impact caused by the installation and operation of mobile phone networks. As the main environmental aspects the following were selected: sources of electromagnetic waves emission, electricity consumption and waste management.

In all of our activities, we follow the belief that in this era of the new century we need to protect nature through the conscious use of its resources, which for us means using the Environmental Management System compliant with ISO 14001, proving very effective now.

From March 3rd 2015 T‑Mobile Poland joined the ISO 14001 Umbrella certification system of Deutsche Telekom Group. This allows increased transparency in the area of environmental protection and sustainable development within the DT Group.

Occupational Health and Safety Policy

T-Mobile Polska SA, the leading telecommunications operator in Poland, in order to maintain the highest standards of safety and health of employees, contractors and customers has established the Occupational Health and Safety Policy committing to:

• prevention of occupational accidents and potential accidents and the possibility of occupational diseases,
• striving for continuous improvement of safety and health at work,
• compliance with legal and other requirements in the field of health and safety,
• continual improvement of the Occupational Health and  Safety Management System,
• providing adequate resources and means to implement the policy,
• employees’ skills development and allowing employees’ involvement in actions contributing to health and safety

The guarantee of the policy is:

• consistent enforcement of obeying safety rules and regulations,
• meeting the ergonomic requirements for workplaces,
• providing systematic trainings to raise awareness and knowledge in the field of health and safety,
• using best practices and experience  of other organizations.

This health and safety policy has been agreed and consulted with employees and their representatives,  is known and publicly available.

Holding the ISO 45001 certificate confirms the policy is implemented.