Quality Management System – information on ISO 9001 at T‑Mobile Polska
T‑Mobile Polska, which started operations in September 1996, initiated the implementation of the quality management system compliant with the ISO 9000 series in 1998. The first area covered was Customer service, for which T‑Mobile Polska received ISO 9001 certification in December 1998. Since December 2002 the ISO 9001 certificate covers all processes in the company.
Since 2nd of March 2018 T‑Mobile Polska proudly holds the ISO 9001:2015 certificate.
The scope of the certificate granted in March 2016 includes:
“Provision of telecommunication services. Operation and maintenance of Data Processing Centers. Control of planning, development and maintenance of mobile telephony network. Product management and development, marketing and sale through own network”
T‑Mobile Polska is part of the Deutsche Telekom Group, the largest telecommunications operator in Europe. Thanks to this it can benefit from the experience and solutions developed in other markets.
T‑Mobile Polska, operating in the telecommunications market, perceives Customer satisfaction as the key to achieving its business goals and puts special emphasis on Customer service and satisfaction as well as brand perception. This approach is reflected in the company's strategy for 2017-2020, based on focusing on the first line of contact with the Customer.
T‑Mobile Polska declares to conduct a reliable process of sales of telecommunication services and to meet the requirements of its Customers through comprehensive service of the highest quality level.
To meet the requirements of all interested parties, T‑Mobile Polska has implemented a Quality Management System in line with the requirements of the PN-EN ISO 9001:2015 standard. The Quality Policy implementation is based on the following objectives:
- improvement and development of the implemented Quality Management System,
- continuous improvement of services quality provided by processes monitoring,
- deploying new products and adapting existing to growing market and technological requirements,
- establishing a partnership relationship with all contractors, including suppliers,
- thorough analysis of Customer requirements and Customer satisfaction monitoring,
- protection of data entrusted by Customers as an indispensable element of services provision
- continuous improvement of knowledge and qualifications of personnel,
- compliance with the law.
The T‑Mobile Polska Management Board has established Quality Policy, which is the basis for further development of the Quality Management System throughout the Company. The Management Board declares that the Quality Management System compliant with PN-EN ISO 9001:2015 is constantly being improved and effectively used and its assumptions are known and practiced. This Quality Policy constitutes a commitment to Customers, is updated and communicated to all employees.