- Company
- Management system at T-Mobile Polska
According to the standards
As operating on the telecommunications and modern information technology market, T-Mobile Polska declare high quality of services, information security and business continuity as the key to achieve its business goals. This declaration is accomplished by effectively implemented and maintained Integrated Management System.
Management Systems
Implementation of the Integrated Management System allowed T-Mobile Polska to comprehensively manage processes, while ensuring that the requirements of individual standards are understood and performed in the organization. Such a wide range of implemented requirements of international ISO standards distinguishes us from all telecommunications operators in Poland.
Area of certification
T-Mobile Polska is certificated for compliance with the Quality, Information Security, Business Continuity, Environmental and Occupational Health and Safety Management Systems with the requirements of the relevant ISO standards issued by renowned certification bodies.
Towards the Customer
Quality Management System - ISO 9001
For T-Mobile Polska the most important is that, when choosing a telecommunications brand, customers should first consider T-Mobile as a company that offers the best quality of services. That is why, since March 2018, T-Mobile Polska can be proud of Certificate of compliance with the requirements of the standard ISO 9001:2015 which provides requirements for quality management. This certificate covers all processes and all locations, including T-Mobile Polska own stores and data processing centers.
Quality Policy
T-Mobile Polska is part of the Deutsche Telekom Group, the largest telecommunications operator in Europe. Thanks to this it can benefit from the experience and solutions developed in other markets.
T-Mobile Polska, operating in the telecommunications market, perceives Customer satisfaction as the key to achieving its business goals and puts special emphasis on Customer service and satisfaction as well as brand perception. This approach is reflected in the company's strategy for 2017-2020, based on focusing on the first line of contact with the Customer.
T-Mobile Polska declares to conduct a reliable process of sales of telecommunication services and to meet the requirements of its Customers through comprehensive service of the highest quality level.
To meet the requirements of all interested parties, T‑Mobile Polska has implemented a Quality Management System in line with the requirements of the PN-EN ISO 9001:2015 standard. The Quality Policy implementation is based on the following objectives:
Improvement and development of the implemented Quality Management System
Continuous improvement of services quality provided by processes monitoring
Deploying new products and adapting existing to growing market and technological requirements
Establishing a partnership relationship with all contractors, including suppliers
thorough analysis of Customer requirements and Customer satisfaction monitoring
Protection of data entrusted by Customers as an indispensable element of services provision
Continuous improvement of knowledge and qualifications of personnel
Compliance with the law
Taking care of information
Information Security Management System – information on ISO 27001
Information is one of the most valuable assets of every company, therefore, to protect it, comprehensive and defined by international standards, solutions are adjusted to cover all the T-Mobile Polska assets, personal, physical, and environmental security. Since June, 2014r. T-Mobile Polska has been running the Information Security Management System, which high level of effectiveness is confirmed with the newest version of ISO 27001:2022 certificate compliance Certificate, covering all processes in the organization. Additionally, for the first time, as part of the Integrated Management System Certification, T-Mobile Polska implemented the measures provided for Security of Cloud Services (ISO 27017) and Personal Data Protection in the Cloud standard (ISO 27018).
Service reliability
Business Continuity Management System - ISO 22301
The company's goal is not only to provide services but also to make them dependable and uninterrupted - that is why T-Mobile Polska implemented a Business Continuity Management System and obtained certificate of compliance with the requirements of ISO 22301:2019 which is the newest edition of this standard. An effective Business Continuity Management System ensures that the company correctly identify risks, threats and effectively manage potential incidents. Obtaining a certificate confirms T-Mobile Polska consistency in improving our organization's processes.
In harmony with the environment
Environment Management System – information on ISO 14001
T-Mobile Polska is the first telecommunications operator in Central and Eastern Europe to receive the Certificate of Compliance of the Environmental Management System certificate with the ISO 14001 standard in the field of "Sales, service, operation and development in the field of telecommunications". This is objective proof of commitment to environmental protection.
Having the ISO 14001 certificate means that the construction and operation of the T-Mobile Polska network is fully controlled at every stage of development and operation and that their impact on the environment is minimized.
Health and Safety
Health and safety policy - ISO 45001
To maintain the highest standards of occupational safety and health protection of employees, contractors and clients, T-Mobile Polska have established the Occupational Health and Safety Policy, the obligations of which are listed below.
Health and safety policy has been agreed and consulted with employees and their representatives, is known and publicly available.
Holding the ISO 45001 certificate confirms the policy is implemented.
Obligations of the health and safety policy
T-Mobile Polska SA, the leading telecommunications operator in Poland, in order to maintain the highest standards of safety and health of employees, contractors and customers has established the Occupational Health and Safety Policy committing to:
- prevention of occupational accidents and potential accidents and the possibility of occupational diseases,
- striving for continuous improvement of safety and health at work,
- compliance with legal and other requirements in the field of health and safety,
- continual improvement of the Occupational Health and Safety Management System,
- providing adequate resources and means to implement the policy,
- employees’ skills development and allowing employees’ involvement in actions contributing to health and safety
What guarantees us the implementation of this policy? Here are some pillars:
Consistent enforcement of obeying safety rules and regulations
Meeting the ergonomic requirements for workplaces
Providing systematic trainings to raise awareness and knowledge in the field of health and safety
Using best practices and experience of other organizations
Anti-corruption system
Anti-corruption system - ISO 37001
T‑Mobile suppliers and partners pay more and more attention to the selection of socially responsible partners. T-Mobile Polska make many statements on respecting the principles of trustworthy business (Supplier Code of Conduct).
T-Mobile has the highest anti-corruption standards, which are formally confirmed by the full implementation of the principles described in the international 37001: 2016 standard - Anti-Corruption Management System.
T-Mobile Polska remains one of the first companies in Poland to implement an anti-corruption system following the restrictive international standard, guaranteeing our partners an honest approach to do business with us.