Dynamic growth across the year: customers appreciating T-Mobile product portfolio and the highest quality translates to the growing customer base and increased revenues form convergent services. This results in the company&rsquo;s delivering accelerated growth across all quarters.&nbsp; 
 
In 2024 T-Mobile Poland: 
&nbsp;
<ul>
	<li style="text-align:justify">achieved a positive EBITDA AL growth rate in all quarters with especially successful development in of 6.2% in the fourth quarter. This enabled the company to finalize the year with a strong result of 5.1% EBITDA AL increase in the whole 2024;</li>
	<li style="text-align:justify">increased its revenues in each quarter, culminating in yearly revenues increase of 3.8%;</li>
	<li style="text-align:justify">substantially increased both its mobile and fixed customer base with a visible uptake in the number of convergent customers;</li>
	<li style="text-align:justify">thanks to launching fiber services on a footprint of two new partners, reached almost 10M households with its fiber services &ndash; the largest fiber footprint by the end of 2024;</li>
	<li style="text-align:justify">grew its business in both B2C and B2B thanks to expanding its portfolio of services, customers choosing multiple services from T-Mobile and higher tariff options. As a result, the operator recorded growth in all key segments; </li>
	<li style="text-align:justify">executed an unprecedented network rollout, covering almost half of the population with the largest in Poland top-of-the line 5G C-band network in just 12 months.</li>
</ul>

At the end of 2024, the number of mobile T-Mobile subscribers rose to 12.87 million, an increase of 273 thousand compared to the year before. The largest share of this result comes from operator&rsquo;s being widely successful in attracting the most demanding and valuable postpaid customers with 267 thousand base growth in this segment year to year. In the last quarter, the operator reached a milestone development of its fixed base, with the number of fixed broadband customers reaching 359 thousand by the end of the last quarter. 
 
<img alt="" src="/dam/jcr:6c7020cd-c1ca-4e25-b9d9-a82659e9b9c5/EN_Mobile_customers.2025-02-26-01-47-35.png" />&nbsp; &nbsp; &nbsp;<img alt="" src="/dam/jcr:a25de956-6f3d-4833-87b9-d262b061c01b/EN_FBB_Customers.2025-02-26-01-47-35.png" /> 
 
In 2024, T-Mobile continued its efforts to provide customers with the best service quality and the best convergent offer. It was supported by launching a fixed offering on the BSA footprint of Vectra and Polski Światłow&oacute;d Otwarty. This allowed T-Mobile to provide its fiber services to almost 10 million households across Poland, making the company the leader in the fiber coverage by the end of the year. In effect, not only was the fixed offering widely successful &ndash; as reflected in the fixed broadband customer base growth &ndash; but also lead to a substantial increase in the number of customers using two and more services from T-Mobile &ndash; a growth of 15% y-o-y. Effects of this acceleration were seen especially in the last quarter of the year when the revenue increased by 4.8% to the amount of 1,9 billion PLN. The full-year revenues in 2024 &ndash; as result of customers choosing multiple products and reaching for higher plans, as well as positive developments in the B2B market such as increasing customer base &ndash; grew by 3.8% and reached 7.3 billion PLN. 
 
<img alt="" src="/dam/jcr:86e82de9-605e-4d50-ae79-23a2c1ba2c63/EN_Reve_FY.2025-02-26-01-47-35.png" />&nbsp; &nbsp; &nbsp;<img alt="" src="/dam/jcr:d841271b-a8f8-439c-b871-a1be7d44f619/EN_Reve_Q4.2025-02-26-01-47-35.png" /> 
 
The gains in the revenues area translated into EBITDA. Not only was it growing consistently throughout the year but significantly peaked in the fourth quarter with over 6% growth (445 million PLN, 6.2% y-o-y increase). The overall EBITDA AL for 2024 amounted to 1,9 billion PLN which made it 5.1% higher than the year before. 
 
The year 2024 was the most successful in the last decade. The remarkable commercial momentum, which we continued through the year, comes from a combination of strategic elements: the best product portfolio which corresponds with the real needs of the customers; a technological excellence supported by the most ambitious in Poland rollout of C-band 5G Bardziej network; dedication to extending the convergent customer base, enabled by achieving the largest fiber footprint by the end of the year; and &nbsp;- the last but not least - leading customer service which makes our customers stay with T-Mobile for good and recommend it to their peers &ndash; said Andreas Maierhofer, CEO of T-Mobile Polska. We believe that in the current times, marked by general uncertainty, lack of trust and constant disruption, where new technologies such as AI can change the world almost overnight, customers need a reliable partner to provide them with the best, trusted solutions and guide them through these challenges. By doing just that we build a strong relationship with customers, and results of this we can see now. 
 
<img alt="" src="/dam/jcr:aa570cb4-3de6-4d55-826d-0d7472a3d177/EN_EBITDA_FY.2025-02-26-01-47-35.png" />&nbsp; &nbsp; &nbsp;<img alt="" src="/dam/jcr:5c5ef738-e692-4331-9660-f0b5b019e4ef/EN_EBITDA_Q4.2025-02-26-01-47-35.png" /> 
 
The very good financial standing of the company allowed us to execute a bold countrywide investment project of rolling out a state-of-the art 5G network, reaching a large part of the population and becoming the leader in 5G C-band coverage in just one year. At the same time, we were able to increase spendings on strengthening of our brand through intensive marketing communication, boosting recognition and supporting sales, especially in the fourth quarter &ndash; said Juraj Andras, CFO of T-Mobile Polska. &ndash; Focusing on the results, it is clear that we achieved and kept a positive market momentum gaining customers and strengthening our position which, in consequence, led to an impressive achievement: growth in all the segments across all quarters. We kept our promise to deliver a sustainable financial growth, and this puts us in a very good position entering the year 2025. 
 
Customer Care and Development of Convergent Services 
In the individual customer segment, the fourth quarter of 2024 at T-Mobile was marked by customer appreciation and the development of convergent services. As part of the Magenta Moments program, which until today has attracted over 1.5 million T-Mobile customers within a year of its launch, users could take advantage of selected offers from over 300 partners, as well as lotteries with attractive prizes. Additionally, during the Christmas promotions, the operator appreciated the loyalty of its customers &ndash; the longer they were associated with the T-Mobile network, the more valuable device vouchers they received. 
 
At the same time, the operator focused on expanding the availability of high-speed fiber optic internet services through cooperation with wholesale partners which resulted in an increase in the number of addresses within T-Mobile&#39;s reach. Adding to that, introducing attractively priced service packages with fiber optics resulted in a 36% increase in Q4 fiber optic sales compared to the fourth quarter of 2023. 
 
Growth across key segments of the business market 
The MagentaBIZNES plans, dedicated to small business segment, kept on attracting new customers. Not only were the net additions higher than the year before, but the ratio of companies choosing fully unlimited tariff variants kept improving too, reaching 84% by the end of the year. T-Mobile did not cease developing and enhanced its offer &ndash; the recently introduced cybersecurity services for the SVS segment is selling impressively in all quarters, reaching 360.000 customers by the end of the year. 
The similar trend: customer base growth coupled with the very good performance of the cybersecurity products could also be seen in the large accounts segment. In 2024 T-Mobile signed, among others, a large contract for the service provision to the COAR (Government Administration Service Center) and a substantial private client.&nbsp; 
 
The year of investments in service quality 
In the area of technology, the year 2024 was marked by the development of infrastructure, enabling the delivery of top-quality services to customers. The first and the most ambitious of such projects was the launch fast and reliable 5G network, built on C-band frequencies, in just a year. In just 12 months, T-Mobile launched a 5G Bardziej signal on more than 3,400 base stations across the country connected with fiber or 10Gb/s links. Currently, this technology is available on 3495 base stations, and with almost half of the population in coverage, this represents the largest 5G network built on 3.x frequencies in our country. In cities with more than 100,000 inhabitants, where the new network became a key tool to increase network capacity, the percentage of 5G Bardziej- enabled sites reaches 75%. T-Mobile&rsquo;s network was recognized with &ldquo;The Fastest Mobile Internet&rdquo; as well as &ldquo;the Fastest Home Internet&rdquo; awards by SpeedTest.pl and the Komputer Świat awarded it with &ldquo;the best quality of mobile internet access&rdquo; title. 
 
In parallel, the operator was expanding its fiber-optic network to meet the ever-increasing demand for data. By 2024, the total length of T-Mobile&#39;s own lines increased by 2,800 kilometers to 13,800 kilometers. In the wake of increasing capacity, changes in traffic patterns are following. Already 84% of voice calls are made via VoLTE and VoWIFI technologies, and the total volume of data transferred on T-Mobile&#39;s network is more than 3,300 PB, an increase of 15.4% year over year. The 5G network alone now transmits 308% more data than a year ago. 
 
ESG &ndash; actions for inclusion recognized&nbsp; 
At T-Mobile, caring for the planet aligned with efforts in digital inclusion and security. Through the campaign &ldquo;We act with care for nature,&rdquo; customers received discounts on new devices when recycling old phones. During Christmas, T-Mobile partnered with Noble Parcel for &ldquo;Old phones work wonders,&rdquo; where more phones collected in showrooms meant greater support for the organization. 
In Q4, T-Mobile reinforced its commitment to digital inclusion with another edition of &ldquo;Network of Generations,&rdquo; training nearly 300 seniors in tech skills, and the third season of &ldquo;Pewni w sieci,&rdquo; a cybersecurity mini-series. 
The company also earned recognition for its sustainability efforts. At #UNDay2024, hosted by the UN Global Compact Network Poland, T-Mobile won awards for labor standards and business transparency. In November, at the Innovator ESG gala, it received three distinctions: gold in the S category for digital inclusion of seniors, and honorable mentions in E and G for environmental IoT solutions and corporate governance.

t-mobile-polska-2024-results

T-Mobile Polska’s 2024 results
Customers appreciate quality - a record-breaking year by T-Mobile.


In the second quarter of 2024, T-Mobile Polska:
<ul>
	<li>Achieved a significant increase in both revenues and EBITDA AL &ndash; by 5.8% and 4.7% respectively </li>
	<li>Attracted new customers, increasing its mobile customer base by 181 thousand and passing the 300k mark customer milestone in the fixed broadband </li>
	<li>Achieved a sizeable growth in convergent sales: every second T-Mobile customer buys two or more services from the operator </li>
	<li>Presented refreshed MagentaBIZNES plans as well as continued developing its corporate business in the security and data center areas </li>
	<li>Kept on delivering the best networking experience by&nbsp;continuing its ambitious 5G on C-band rollout and launching the highest number of C-band sites among all MNOs </li>
	<li>Continued its commitment to pursuing its ambitious ESG goals, with its efforts as a market leader in this area being awarded top awards by Polityka and Rzeczpospolita.</li>
</ul>

T-Mobile Polska closed the second half of the year with the mobile customer base of over 12.64 million, which constitutes an improvement of 1.5% year over year. This is a result of consistent efforts to further improve the quality, availability and competitiveness of T-Mobile&#39;s offer even more. In addition to continuous investments in the mobile network, the operator is also developing the availability of its home internet offer based on third party infrastructure (BSA model) &ndash; 7 million households in range, the second largest footprint in Poland &ndash; and the availability of FWA services, as well as attracts customers with attractive plans. At the beginning of the year T-Mobile had been awarded by SpeedTest.plfor having the fastest home internet offer. At the end of the second quarter, it was supplemented by the titles of the best and the most consistent mobile network speeds by the global benchmarking provider Ookla, which shows how the steady investments in the infrastructure yield palpable results in the service quality for customers.

The increase in the number of customers, combined with the growing popularity of both higher tariff plans offering more possibilities, and the fact that customers choose convergent contracts (i.e. combining two or more services) with growing frequency, resulted in a clear increase in revenue in both the mobile and fixed segment. Several per cent growth was visible in both the individual and business services segments, which translated into revenues of PLN 1.76 billion, almost PLN 96 million higher than last year, an increase of 5.8 per cent.

Our efforts to deliver the best customer experience in the recent quarters and months pay off. With great offer, highest care of customer experience and growing popularity of the Magenta Moments program, rewarding customers for being with us, we became an important partner for them. This is the foundation for our success in the second quarter and a long-term strategic direction that we will continue to pursue&nbsp;&ndash; said Andreas Maierhofer, CEO of T-Mobile Polska. Since the beginning of the year, we have been focusing on improving availability of our 5G C-band services and FTTH coverage. Currently our fiber offer has the second highest footprint and is available to over 40% of all households in Poland, and the largest in country 5G C-band network covers over 30% of population. This means that we can offer our top-tier services to even more customers and we can see that they appreciate it, by choosing higher, more powerful plans and a convergent offer.

<img alt="Revenue" src="/dam/jcr:de4a1d49-fa88-4d46-901c-1366ed71a1e9/EN_Revenue.2024-08-07-16-42-36.png" style="display:inline-block" />&nbsp;<img alt="Customers" src="/dam/jcr:ac2c02a5-fe50-4df8-afdf-3aba61bcacc0/EN_Customers.2024-08-07-16-42-36.png" style="display:inline-block" />&nbsp;

Despite inflation growth slowing down, the majority operating costs were still growing and were substantially higher than in the last year. On the other hand, the energy costs have been significantly lower than in the last year thanks to the effects of vPPA contract, which saw solar and wind farms built for the operator. As a result, the operator recorded a clear increase in EBITDA AL: in the second quarter, it amounted to PLN 488 million, an increase of PLN 22 million, or 4.7 per cent.

After a series of quarters challenging from the macroeconomic point of view, the improved environment has allowed us to show our true potential, keep up the momentum we started in Q1 and deliver on our promise to report a solid growth also in this quarter. And the result of revenue and EBITDA AL improvement of around 5% in each case is a very strong achievement &ndash; said Juraj Andras, CFO of T-Mobile Polska. It wouldn&rsquo;t be possible without consistent investments in the network, customer experience and the development of the convergent offer and it is great to see that all the efforts invested in the consistent pursuit of our strategic goals are yielding such good results. 

<img alt="EBITDA" src="/dam/jcr:608e3e08-46e6-4270-8084-e774d844c509/EN_EBITDA.2024-08-07-16-42-36.png" />

In the second quarter of 2024, T-Mobile continued its commitment to ESG (Environmental, Social, Governance) activities, aiming to be a leader in sustainable business. The company&#39;s sustainability efforts have been recognised with a number of awards, including the prestigious Polityka&rsquo;s ESG Leafs and a high position in the &quot;ESG Ranking: Responsible Management&quot; published by Rzeczpospolita. T-Mobile was ranked among the top companies in the &#39;Telecommunications, Technology, Media and Entertainment&#39; category, which underlines its commitment to environmental protection, social responsibility and excellent management. The company also proudly announced its partnership with UNEP-GRID, which is another step towards the implementation of its environmental strategy.

T-Mobile continues its customer-centric strategy

In the second quarter of this year, T-Mobile has continued to pursue its strategy of developing convergent services. More than half of the brand&#39;s contracts in the second quarter of 2024 combined two or more services. In addition, the company recorded 305,000 fixed broadband customers in the second quarter of the year.

The operator also implemented activities aimed at creating the best customer experience when interacting with the brand. In April, in Warsaw&#39;s Mokot&oacute;w district, T-Mobile opened Poland&#39;s first interactive and multimedia showroom, the T-Mobile Magenta Experience Centre, where the customer experience is being elevated to a completely new level, with w range of unprecedented technologies available to everyone at their fingertips.

In May, the company expanded its product portfolio with another edition of 5G smartphones for every pocket, signed with the T brand: the T Phone 2 5G and T Phone 2 Pro 5G. The T Tablet also continued to enjoy strong customer interest during this time. In June, as part of its expansion of the prepaid segment, T-Mobile offered the largest package on the market with up to 7200 gigabytes.

Development in the B2B area

In the small business segment, the second quarter of the year was marked by the refreshed MagentaBIZNES offer, which includes unlimited calls and internet for the entire company based on optical fiber or a modern mobile network. The new MagentaBIZNES offers even higher speeds in select cases, the possibility to increase the limits during the contract, as well as higher data limits in the EU. The offer has also been expanded to include Security Packages, through which entrepreneurs can benefit from, among other things, network protection, remote IT service, device insurance and Norton Security Online software. These changes translated into a further increase in customer interest in the offer with a 10% (y-o-y) increase in the number of activations of new SIM cards in this segment.

Also in the corporate segment, security services were at the center of customer interest. The second area in which T-Mobile is continously developing its offering and experiencing steady growth is data centre services. In April this year, the operator announced that it had been certified to the ISO/IEC 27001:2022 Information Security Management System standard in the areas of: Cloud Service Security and Cloud Data Protection for cloud computing, backup and cyber security services. Furthermore, for these services and for the co-location service, it has obtained a renewal of the certificate certifying compliance with the ISO 22301:2019 Business Continuity Management System standard.

Dynamic 5G network rollout

Activities to improve network quality and quality of service for customers focused on continuing the dynamic rollout of the 5G network operating in C-band, which started in the first quarter. Currently, out of the more than 12400 base stations in T-Mobile&#39;s network, over 2800 offer a 5G More signal. As a result, 66 per cent of the population have been within range of 5G DSS (Dynamic Spectum Sharing) technology and more than 30 per cent of the population can use the 5G service provided on 3.x frequencies. The latter means that T-Mobile has not only maintained, but significantly strengthened its leadership position in 5G C-band technology. To ensure that 5G stations have adequate capacity, the operator has consistently pursued strategy of connecting 5G stations more with fiber. Importantly, around 95% of 5G stations connected to T-Mobile&#39;s network via fiber are using 10G links.

These activities translate into real improvements in the customer experience, as confirmed by independent benchmarks. T-Mobile concluded the second quarter with the news that it had won the Ookla (Speedtest.net) network quality ranking, confirming&nbsp;that the operator&#39;s mobile network offers the highest speeds and most consistent speeds. The trophy is the perfect complement to the achievement brought by SpeedTest.pl for the fastest home network in 2023.

The increasing convenience of data usage goes hand in hand with an increase in customer data consumption. Data transmission also makes it possible to provide customers with premium voice services thanks to the uptake of VoLTE technology. Currently, around 80% of all calls on T-Mobile&#39;s network are made using this solution. T-Mobile is also increasing the availability of VoLTE with its roaming partners. Curently, the operator&#39;s customers can use the technology in 40 countries with 57 roaming partners.

T-Mobile acts for nature

As part of its commitment to full product circularity, T-Mobile launched its &#39;We act for nature&#39; campaign, which encourages customers to recycle their phones by offering special discounts in return. In addition, nearly 16,000 old mobile phones were collected thanks to a competition for schools and kindergartens, organised together with the recovery organisation Biosystem. More than 300 educational institutions took part in the competition, which promoted environmental responsibility among young people.

Through these activities, T-Mobile is consistently delivering on its mission to integrate sustainability into its daily operations, and support a responsible and inclusive future.

growth-in-all-key-areas

Growth in all key areas
– customers appreciate T-Mobile's convergent offer and the best network quality


In the first quarter of 2024, T-Mobile Polska:
<ul>
	<li>Achieved a substantial total service revenue increase of 5.8% despite another round of MTR regulations; </li>
	<li>Improved total revenues by almost 1% thanks to growth in both mobile and fixed segments; </li>
	<li>Achieved an increase in EBITDA AL by 3.3%, recording one of the strongest first quarter results in years; </li>
	<li>Kept gaining new customers, which allowed the company to achieve a customer base growth to 12.6 million customers despite another round of deactivation of unused SIM cards distributed to refugees from Ukraine; </li>
	<li>Recorded a sizeable growth in sales of services in the B2C segment &ndash; especially of its mobile offer, empowered by the launch of 5G C-band services and the fixed offering; </li>
	<li>In B2B focused on developing the T Business offer for corporate customers and continued winning hearts of entrepreneurs with the MagentaBIZNES; </li>
	<li>Kept on delivering on its ambitious environmental commitments and implementing projects beneficial for the society; </li>
	<li>Executed an ambitious network rollout resulting in delivering the largest 5G C-band coverage out of all Polish MNOs.</li>
</ul>

At the end of the first quarter of 2024 T-Mobile Poland customer base amounted to 12,6 million. This represents a steady net increase of 22 thousand year-on-year. This was made possible by significant growth of the postpaid customer base &ndash; by 198 thousand y-o-y. On the other hand, the impact of this customer growth was masked by the 150 thousand decline in prepaid cards due to the decision to switch off another large batch of unused prepay SIM cards, originally distributed to refugees from Ukraine as a part of relief actions. More importantly, customers are increasingly more likely to choose higher and richer plans, which has had a positive impact on T-Mobile&rsquo;s revenues. In connection with a consistent growth of FTTH customer base and constantly improving convergent offer sales this led to one of the strongest first quarters in years: EBITDA AL growth by 3.3% y-o-y, reaching the level of 453 million PLN with Total Service Revenues growing by a solid 5.8%. At the same time total revenues increased up by almost 1% and reaching 1,7 billion PLN.

Our market approach is based on providing the highest quality of network and service with a strong focus on customer satisfaction. All of this we do in a highly responsible manner, in line with our ambitious ESG goals. The best technology was particularly in focus this quarter, as we launched the biggest 5G C-band network, enabling us to reach customers with mobile services of unprecedented quality, rivalling even the fiber connections. We can see that customers who have been given the opportunity to test the full 5G capabilities are more likely to choose higher plans that offer them even more than before &ndash; said Andreas Maierhofer, CEO of T-Mobile Polska. Recently we recorded 1 million users of our Magenta Moments engagement program which clearly shows that the customers appreciate the benefits they receive just by being with us. We have also launched the Magenta Experience Center to be even closer with our customers as in this first such flagship store, they can experience the T-Mobile world.

<img alt="Customers" src="/dam/jcr:fda9271d-812d-4eef-825b-257e4b703a39/EN_Customers_q1.2024-05-15-23-41-15.png" style="display:inline-block" />&nbsp;<img alt="Adj. EBITDA AL" src="/dam/jcr:49dd90f6-ad55-4a04-95d8-8f39fb1c7d7e/EN_EBITDA_q1.2024-05-15-23-41-15.png" style="display:inline-block" />

Despite the decline in inflation compared to the year 2023, the impact of prices growing in the last quarters are very noticeable. This quarter was the first one in which the operator&#39;s result were affected by the effects of wage increases introduced in the previous year. The company also had to cope with higher costs for almost all external services as well as an increase of shop rent prices, indexed in relation to the inflation last year. The vPPA energy contract, which allowed T-Mobile to offset the energy price increases, very noticeable last year, keeps on yielding positive results, as the operators energy needs are covered 100% in green sources, including the wind and solar farms built especially for the needs of this project. Also, the C-band 5G rollout process &ndash; initiated in the spring of 2023 &ndash; was being continued throughout the whole period, allowing T-Mobile to achieve and maintain leadership in this area.

It has been a strong start to the year, both operationally and financially. The combination of the deactivation of unused prepaid cards, the negative effects of MTR regulation and still rising prices constitutes a real challenge. Fortunately, with our impressive commercial momentum, which resulted in growth in all key operational and financial factors, we were not only able to overcome all the obstacles, but also to achieve a solid growth and keep going strong &ndash; said Juraj Andras, CFO of T-Mobile Polska.Actually, seeing the 5.8% growth in Total Service Revenues makes it one of the most dynamic first quarters in the last years. This shows that we are not only ready to deal with challenges when it is needed but also to successfully compete on the market and deliver results in all circumstances.

<img alt="Total Revenue" src="/dam/jcr:637950f4-0b6b-409d-8df7-c645b7aa3cdd/EN_revenues_q1.2024-05-15-23-41-15.png" />

Growth in B2C segment powered by 5G 

T-Mobile&#39;s main objective in the first quarter of 2024 was to provide customers with offers that make the superfast 5G network even more accessible, both on smartphones and in the home internet offering. Investments in the network and services had a positive impact on mobile subscription sales, which increased by 15% year-on-year in the first quarter of 2024. T-Mobile also achieved steady growth in converged solutions in the first quarter. The operator saw an increase in sales of bundled home services, which accounted for almost 45% of T-Mobile&#39;s fiber contracts signed in the period. The operator&rsquo;s advertising campaign promoting 5G Bardziej was also very well received by customers, further accelerating sales in the B2C segment.

Continuing its product synergy strategy, T-Mobile made the Red Bull TV VOD collection available to all MagentaTV customers, strengthening its partnership with the Red Bull brand and offering customers an even greater variety of content to watch.

In Q1, the operator also focused on growing the prepaid segment, offering T-Mobile prepaid customers a bundle of up to 5,200 GB. In addition, to mark the launch of the 5G More network, T-Mobile offered all T-Mobile prepaid, Heyah prepaid, Heyah MIX and MIX customers free 5G More network access for several months, regardless of their plan.

Powering Polish companies

In the area of corporate solutions, T-Mobile focused on promoting its T Business offering, which consists of 7 different product lines: Mobile, Next Generation Connectivity, Cybersecurity, Modern Workplace, ERP, Smart City / IoT and Data Centre &amp; Cloud. Similarly to the previous quarters, in the higher business segment the operator recorded consistently growing interest in cybersecurity products. Among the interesting projects completed in the first quarter, it is worth to mention the launch of a measuring buoy allowing water quality control in the Vistula River at the level of Krak&oacute;w. T-Mobile also announced that it had won tenders to provide services to PGW Wody Polskie and the Polish Mining Group.

In the smaller business segment, the MagentaBIZNES offer, which now includes access to the 5G Bardziej network, is enjoying steadily growing customer interest. In March, T-Mobile unveiled a new advertising campaign prepared in cooperation with entrepreneurs who are regular customers of the magenta network. The cybersecurity offer aimed at entrepreneurs has been very successful in this sector too, with the number of customers of the &lsquo;Secure Network&rsquo; service exceeding 100,000 in the first quarter.

Dynamic 5G network rollout

In terms of technology and providing T-Mobile customers with the best network experience one topic dominated the developments in Q1: preparations for the launch of 5G on C-band, the launch and subsequent network rollout. To make sure that the operator would be ready to bring online successive C-band base stations immediately after receiving the appropriate permissions, the main phase of preparations had been initiated in 2023. A large number of sites received upgrade to new generation hardware and T-Mobile developed its fiber network in order to connect the majority of updated sites with fast optical connections. Thanks to all that, after the 5G Bardziej network unveiling on January 19th, the operator successfully executed a lightning-fast rollout, quickly passing the 25% population coverage milestone. After finalizing the first phase of the rollout, based on the infrastructure prepared before the launch, T-Mobile moved on to implementing the organic upgrade process, which currently results in 2187 C-band sites being available to T-Mobile customers, with over 26% of Poland&rsquo;s population in range. Currently, almost 90% of all T-Mobile&rsquo;s own C-band capable sites are fiber connected.

The MNO continued to invest in its backbone infrastructure. In Q1 it built up almost 200 km of its own fiber and upgraded its global internet exchange points to 800 Gb/s connections.

It is clear that higher connection comfort encourage customers to be more active online. The data traffic in T-Mobile network grew 16% y-o-y in the first quarter exceeded 800 petabytes. Another key process in the terms of service quality is the ongoing adoption of the VoLTE standard. Currently almost 80% of all voice connections in T-Mobile are powered by VoLTE or VoWiFi. T-Mobile customers can also take full advantage of the highest connection quality also outside of Poland, as VoLTE is also available in roaming in 32 countries with 43 different foreign operators.

Social responsibility in focus

T-Mobile has also consistently delivered on its commitment to the ESG strategy, which is an integral part of its mission and values, and ambitious ESB goals. Through its actions, the company aims to achieve full climate neutrality by 2040 and promotes sustainability, taking care of the environment, society and effective governance.

In the first quarter of 2024, T-Mobile continued its commitment to the #HejtOut campaign and expanded it with the new initiative #HejtOutLoveIn, which gained huge popularity on the TikTok platform, with more than 20 million impressions. The campaign not only attempted to draw attention to the problem of hate speech online, but to promote positive attitudes online.

Supporting seniors in the use of new technologies is also one of the priorities for T-Mobile. A special helpline for seniors has been awarded the prestigious OK Senior certificate by the National Institute of the Senior Economy. In the first quarter of 2024 alone, the helpline handled more than 36,000 calls, demonstrating its importance and effectiveness in providing support and information to seniors.

The operator also continued its actions aimed at achieving full product circularity in 2030. In the &lsquo;Old Phones Work Wonders&rsquo; campaign every old smarphone submitted for recycling in one of T-Mobile&rsquo;s stores contributes towards supporting the Szlachetna Paczka charity foundation.

dynamic-beginning-of-the-year-2024

Dynamic beginning of the year 2024 
– improvement in all key operational and financial factors

Customer growth, consistent earnings dynamics increase in each quarter, growth in all segments despite the still unfavorable macroeconomic situation. 
 
T-Mobile Poland:
<ul>
	<li>Achieved constant EBITDA AL growth rate starting in the second quarter and culminating in 5,3% growth in the fourth quarter. As a&nbsp;result, at year-end, recorded an increase in EBITDA AL of 1% compared to 2022. </li>
	<li>Recorded a&nbsp;fourth quarter revenue growth of 2,8% and the full year revenue growth of 5,5%. </li>
	<li>Observed improving sales of service bundles, increasing popularity of fiber optic services, and growth in the business segment. </li>
	<li>Expanded its fiber coverage by 1 million households, developed its entertainment portfolio and convergent packages to offer customers a&nbsp;complete range of products for the entire household. </li>
	<li>launched Magenta Moments, an engagement program that offers customers bonuses and services from T‑Mobile partners. </li>
	<li>Invested in network quality for customers, particularly in upgrading base stations with a&nbsp;plan to launching a&nbsp;5G network on new frequencies when radio permits were received.</li>
</ul>

At the end of 2023, the number of T‑Mobile mobile customers stood at 12.6 million - a&nbsp;result that was achieved despite the deactivation of about 250,000 SIM cards offered as part of the relief efforts for refugees from Ukraine. Importantly, T‑Mobile also achieved positive number portability results in each of the four quarters of the year. At the same time, the number of fixed broadband customers increased to 260,000, up more than 100,000 from 2022.

<img alt="Mobile customers (ths.)" src="/dam/jcr:da2bce25-530e-42fa-bfe0-c8b5ce1c0c42/EN_Klienci_mobile.2024-02-22-17-46-22.png" style="display:inline-block" />&nbsp;<img alt="Fixed Broadband Customers" src="/dam/jcr:b580d0f3-d8bb-4442-88e2-452d651f2f81/EN_Klienci_FBB.2024-02-22-17-46-22.png" style="display:inline-block" />

Continuously growing in popularity among customers were service bundles that include entertainment or fiber internet in addition to voice services. The latter, in particular, is gaining in popularity, which is also linked to the expansion of T‑Mobile&#39;s fixed-line internet coverage. Last year, the operator entered into wholesale agreements with the operator Vectra and Polski Światłowod Otwarty, which in time will allow it to reach up to 10 million Polish households with its offer. At the end of the year, the number of households within reach of the fiber-optic offering reached 6.4 million. The increase in the number of customers and an increase in the number of people choosing a&nbsp;greater number of services and higher tariff plans providing users with more options, as well as growth in all business market segments with a&nbsp;particular focus on the areas of ICT and security, translated into an increase in the company&#39;s yearly revenues by PLN 362 million, or 5.5% (y/y).

<img alt="Total Revenue" src="/dam/jcr:6add4205-2e75-4043-9289-10421edd2c14/EN_Przychody.2024-02-22-17-46-22.png" style="display:inline-block" />

In 2023, we have taken a&nbsp;major step forward in terms of quality of customer care, service, the increased variety of offers and tailoring them to customers&#39; needs. We can clearly see that our convergent offer is gaining in popularity, and the expansion of fiber optic service coverage as well as the recently launched 5G Even More network make it possible to reach more customers with a&nbsp;complete range of services. An important element of our customer appreciation strategy was also the launch of Magenta Moments, the first such program among Polish operators in which free bonuses and discounts prepared in cooperation with the best Polish and international partners await customers &ndash; said Andreas Maierhofer, CEO of T‑Mobile Poland &ndash; However , we still see the impact of rising costs due to inflation, which limited the growth dynamics of EBITDA AL growth in the first quarter. Despite this, we improved each quarter, especially in Q4 which lead to an full-year EBITDA AL growth of 1%. We intend to continue to invest in the best customer experience based on superior network and service quality and customer care as well as convergent solutions for individual and business customers. 

In 2023, the operator recorded a&nbsp;visible increase in operating expenses, which include a&nbsp;40% increase in electricity costs compared to 2022, as well as the cost of rents and fees denominated in contracts in euros. Outlays for employee salaries also increased as a&nbsp;consequence of the decision to raise salaries taken at the end of 2022. Among the factors that will help in the long term to limit the impact of energy cost increases on T‑Mobile&#39;s results, one of the most important is the establishment of 3 photovoltaic and 2 wind farms under the vPPA deal, producing green energy for the T‑Mobile contract. This, combined with revenue growth, resulted in an increase in the full-year EBITDA AL to PLN 1.79 billion, 1% higher than the previous year. Looking at the fourth quarter alone, the EBITDA AL result grew 5.3% year-on-year.

<img alt="Adj. EBITDA AL (4Q)" src="/dam/jcr:a02b0816-4f49-4496-a95d-011cecb6050e/EN_EBITDA_Q4.2024-02-22-17-46-22.png" style="display:inline-block" />&nbsp;<img alt="Adj. EBITDA AL (FY)" src="/dam/jcr:6616dc25-0a3a-42ef-97cc-34688878d070/EN_EBITDA_2023.2024-02-22-17-46-22.png" style="display:inline-block" />

The last year would be challenging in itself, because of all the headwinds we had to endure related to difficult economy and especially: inflation. But the fact that under these conditions we executed a&nbsp;massive network rollout aimed at providing our customers with the best 5G experience makes it an even more notable achievement &ndash; said Juraj Andras, CFO of T‑Mobile Polska &ndash; Thanks to a&nbsp;proven strategy, as well as a&nbsp;solid commercial and financial performance we managed to succeed in all that, but also to provide the company the solid foundation for growth. The fact that in executing our vPPA contract we combined our care for environment and delivery of concrete financial goals shows that our commitment for sustainable growth really yields great effects. 

Other key developments for the company include the opening of T&nbsp;Hub, a unit aimed at implementing projects for the entire Deutsche Telekom Group. These include such areas as application systems engineering, innovations in network services or global connectivity solutions.

In 2023, T‑Mobile has been consistently fulfilling goals of its ESG strategy. When it comes to environment protection, it focused on changes that will bring it closer to achieving full climate neutrality as early as 2040, but it also did not forget the vitally important area of circularity. In social activities, the company focused on projects targeting Generation Z&nbsp;and seniors, in which it educated on safe Internet use.

T-Mobile focuses on convergence and the best customer experience 

For T‑Mobile, the past year has been mainly about developing and selling convergent services, as well as providing the best customer experience. In 2023, the operator expanded the portfolio of its MagentaTV service by 29 new channels, providing access to 159 channels in total as part of its TV packages. The company has also increased the number of titles in its VOD collection, offering customers access to more than 1,000 videos.

In the case of fiber offerings, the number of orders has increased by 20% over 2022, while the number of TV services sold increased by as much as 87%. The share of bundled service sales from the operator has increased as well. Currently, 60% of the fiber contracts signed at T‑Mobile are sold in bundles, i.e. combining at least two services, i.e. combining at least two services.

In 2023, T‑Mobile became the first in the market to enable a&nbsp;free 90-day trial of unlimited internet via e-SIM without having to switch operators or sign a&nbsp;contract. The end of the third quarter saw the premiere of Red Bull MOBILE&#39;s subscription-based no-obligation offer by T‑Mobile with unlimited internet for six months also available with an eSIM card. In the fourth quarter the operator launched its Magenta Moments customer appreciation programme, which has already accumulated 850k users.

Additionally, good results were achieved by the sales of devices branded with the T&nbsp;brand: the next edition of T&nbsp;Phone, as well as T&nbsp;Tablet. The latter achieved an impressive 70% share of the operator&#39;s sales in the Android tablet segment.

Continued growth in the business segment

Over the course of the year in the B2B segment, T‑Mobile recorded growth in both the smaller business and corporate customer areas. Among small businesses, the refreshed MagentaBIZNES tariffs continue to enjoy success, resulting in a&nbsp;growing customer base. What is more, customers are increasingly reaching for the highest tariff variants and contracts with fiber. To meet the cybersecurity needs of SME customers, in October T‑Mobile offered them the &quot;Protection on the Network&quot; service, which is a&nbsp;comprehensive security solution for mobile devices that does not require a&nbsp;heavy burden on the budget or the need to hire additional IT specialists.

Also in the corporate area, interest in ICT and cyber security services remained remarkably high. In response, T‑Mobile offered its customers &quot;Secure Internet&quot; - a&nbsp;service that makes it possible to fully secure a&nbsp;company&#39;s Internet connection without intervening in the customer&#39;s infrastructure. Other innovative products introduced this year for the high end of the market include &quot;Business Internet Pro,&quot; which enables quick changes and secures the customer&#39;s network, and the &quot;Workspace as a&nbsp;service,&quot; where the customer receives properly configured employee hardware and IT support from T‑Mobile without incurring investment expenditures. Another area of growth was smart city solutions, including those that help protect the environment. T‑Mobile, together with the City of Wroclaw, launched a&nbsp;project to monitor water in the Oder River, using a&nbsp;special buoy to measure water levels in real time and relaying the measurements to researchers.

The operator ended the year in the business segment with the introduction of a&nbsp;comprehensive T&nbsp;Business offer, combining the competencies of T‑Mobile and T‑Mobile Polska Business Solutions (formerly T-Systems) to respond even better to the needs of the most demanding customers through an even closer combination of the two companies&#39; competencies and closer cooperation.

Network quality Even More

In the area of technology, T‑Mobile has introduced a&nbsp;number of projects geared toward the continuous improvement of the quality of service for customers, and in particular the preparation for the launch of a&nbsp;significant number of base stations of the 5G Even More network, which operates in the 3.x GHz band. To this end, T‑Mobile not only upgraded more than 1,300 base stations, but also carried out a&nbsp;program to expand the fiber-optic links connecting them to the T‑Mobile network. During 2023 alone, T‑Mobile built 700 km of its own fiber-optic links, and the percentage of C-band stations connected by optical links at the end of December reached 87%.

The second important decision from the point of view of network development was the shutdown of the third-generation network. At the beginning of the year, T‑Mobile decided to accelerate the process so that the last 3G stations would be out of service by the end of April. A&nbsp;project to launch LTE900 coverage based on the frequency resources recovered in this way has been implemented - this allowed us to offer customers a&nbsp;newer, faster and more efficient technology, which will further support the operation of the 5G Even More network.

At the end of the year, a&nbsp;total of 12332 base stations were operating in the magenta network. 60% of the country&#39;s population was within range of the 5G network delivered using DSS (Dynamic Spectrum Sharing) technology based on 2.1 GHz frequencies, and the 5G Even More - operating in the C-band - will be available on more than 2,000 base stations in the first half of 2024 and will cover more than 26% of the population.

Responsible business 

T-Mobile continued its climate-centric efforts in 2023. It has already met all of its electricity needs from 0-emission sources since 2021, and in 2023 the company focused on reducing its own emissions. In the space of 12 months, it managed to reduce them by 28%. During the same period, wind farms and photovoltaic installations built for the implementation of T‑Mobile&#39;s vPPA, as well as photovoltaic installations installed at the operator&#39;s facilities, produced a&nbsp;total of 68.2 GWh of energy, thereby contributing to the reduction of its carbon footprint by about 50,000 tons.

In the fourth quarter of 2023, T‑Mobile&#39;s concern for the planet was intertwined with initiatives for excluded communities. As part of its Christmas campaign, the company joined forces with Noble Parcel and engaged its customers in the &quot;Old phones work wonders&quot; campaign. The more they found in special containers in the operator&#39;s showrooms, the greater the support for the organization - up to one million zlotys!

In addition, in the fourth quarter of 2023, T‑Mobile consistently implemented activities that support the fight against digital exclusion. First, it launched a&nbsp;new educational campaign #HEJTOUT, in partnership with the SEXEDPL Foundation. Its goal is to equip young people with tools and strategies to minimize the negative psychological effects of experiencing hate, but also to draw the attention of their adult environment to the problem. What&#39;s more, the brand has announced a&nbsp;partnership with Success University, which aims to enable young women to realize their dreams and take their first steps in the fascinating world of IT with the support of experts and experienced industry practitioners.

However, supporting the youngest generation is not the end of the company&#39;s activities in this area, as it has become involved in the activities of the Digital Seniors Coalition, which brings together 22 private organizations, including the largest chambers, unions, federations or foundations specializing in new technologies and digitization in the broadest sense. Its main goal is that by 2030 at least 70% of seniors in Poland will use the Internet and digital services, and 70% of companies offering digital services and products will have an offer and communication tailored for them.

t-mobile-polska-2023-results

T-Mobile Polska’s 2023 results
Customers appreciate quality - a strong year by T-Mobile.

In the second quarter of 2023, T-Mobile Poland:
<ul>
	<li>Improved revenues by 2.7% (y/y), despite the still visible negative impact of interconnect rate regulation,</li>
	<li>in the face of rising operating costs, stabilized EBITDA AL on the level of PLN 466 million, achieving an increase of 0.2% (y/y),</li>
	<li>increased the number of mobile customers by 350,000 (y/y) and developed its broadband customer base,</li>
	<li>consistently implemented its ambitious ESG strategy, focusing on pro-environmental projects,&nbsp;</li>
	<li>increased sales of post-paid services and convergent packages,</li>
	<li>recorded an increase in the customer base of ICT services and tariff plans SOHO companies,</li>
	<li>modernized its network infrastructure, through the development of the LTE coverage on the basis of resources recovered from the 3G network and for the preparation of 5G based on the new awaited spectrum.</li>
</ul>
&nbsp;

At the end of the second quarter of 2023, T-Mobile Poland&#39;s customer base comprised of 12.460 million customers, an increase of 353,000 (2.9 per cent) compared to the second quarter of last year. At the same time, the number of active prepaid cards decreased compared to the first quarter 2022 as a result of the deactivation of inactive support cards offered customers from Ukraine. Comparing year over year prepay customer base grew by 193 thousand and the number of postpaid customers increased both compared to the first quarter and year over year. All of this combined with the growing popularity of higher tariff plans and convergent packages, the increase in revenues from ICT services and exceeding 200,000 broadband users, allowed T-Mobile to generate revenue growth of 2.7 per cent despite the loss of some operator billing revenue due to MTR regulation. T-Mobile&#39;s revenues for the period amounted to PLN 1.66 billion. 
The second quarter of the year was another one in which the company faced an increase in operating costs. In particular, the cost of electricity purchase grew, although this increase was largely offset by the positive effects of the vPPA contract. As a result, the operator generated quarterly AL EBITDA of PLN 466 million, a level similar to that of the same quarter last year, with a slight increase. This increase represents a reversal of the negative trends observed in the previous two quarters, with an improvement in AL EBITDA of PLN 27 million compared to the first quarter of the year. 
 
With T-Mobile, we want customers to have access to a complete service offering. That is why we focus on convergent packages, combining fixed, voice and entertainment services. But this entire offering would not be complete without our care for the highest quality technology and most importantly: customer service. We see this combination yielding strong results. Unfortunately, recent quarters have seen, in addition to commercial success, cost growth so intense that at times it offset the benefits of revenue growth - this has been the case in the last two quarters. It is therefore wording very good news that we are ending the second quarter of 2023 with a reversal of this trend. The partial mitigation of the effect of the increase in operating costs thanks to the commissioning of the first green energy farms under the vPPA, combined with very satisfactory commercial results, has resulted not only in a stabilization of the result, but even in an improvement, said Andreas Maierhofer, CEO of T-Mobile Poland. 
 
The virtual Power Purchase Agreement signed last year, under which 5 photovoltaic and wind farms are being built specifically for the T-Mobile contract, is now not only one of the key elements of T-Mobile&#39;s environmental care strategy, but also an important tool for compensating for rising energy costs. With 3 PV farms already in operation, it is possible to largely limit the impact of an annual over 60 per cent increase of in the cost of purchasing energy. The wind farms will be commissioned in the second half of the year, making it possible to offset this burden even more effectively. 
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<div style="text-align:center">&nbsp;</div>
 
The divergence between revenue growth and its reflection in profitability result shows how seriously the business of companies like ours is affected by the continuing significant increase in costs. This is especially important now that we are not only investing in the development of our mobile network, but also expanding our fibre infrastructure, data centers, developing our ICT and security competences, and are ready to invest in the rollout of the 5G network in the coming months, said Juraj Andras, T-Mobile Polska CFO. All this is possible thanks to the actions initiated and implemented before: the adoption of a strategy focusing on quality and constant concern for the financial stability of the company, which are paying off today and allow us to operate with full efficiency despite the difficult economic environment. 
 
Another milestone from T-Mobile&#39;s perspective in the second quarter was the creation of T Hub unit in Poland &ndash; a structure dedicated to drive, contribute to, and deliver various international scale projects for the Deutsche Telekom Group. Over the next 3 years, the T Hub will employ 500 IT, NT and other specialization experts, carrying out tasks both for the DT Group itself and for the needs of the company&#39;s customers, including the automotive and banking sectors, EU digitization solutions or German government projects. 
&nbsp;
<div style="display:flex; justify-content:center"><img alt="" src="/dam/jcr:e83bb0a2-c0c0-4e1f-b0f7-39e1e0539677/EN_Reve.2023-08-09-14-51-40.png" style="height:381px; width:351px" /></div>
 
Focus customer experience and convergent offers 
 
T-Mobile is continuing its strategy of providing its customers with the best possible experience, and starting in the second quarter of 2023, it is giving prospective users this opportunity as well. This is made possible by introducing a 30-day service trial option to all post-paid and bundled offers. At the same time, T-Mobile is the first operator in Poland to provide the opportunity to test mobile internet for free for 3 months via eSIM without changing the current operator. 
Equally important, T-Mobile is betting on the development and promotion of convergent services. In the second quarter of this year, the operator not only expanded its MagentaTV service with 12 new TV channels, but also offered customers to purchase convergent services for up to 9 months for free. Such measures translated into an increase in interest in service bundle offerings &ndash; comparing sales of service bundles with fiber in the second quarter of 2023 to the preceding quarter, the increase was 6.8%, while the operator recorded a 22% increase in sales of fiber alone, comparing the second quarter of 2023 to the same period in 2022. 
 
Technology to empower business and cities 
 
The second quarter of 2023 in T-Mobile&#39;s business segment sees the continuation of the development of technologies that support not only companies, but also cities and the planet. Thus, for large corporations, the operator has implemented the &#39;Secure Internet&#39; service, which allows for comprehensive protection of a corporate internet connection. Smaller businesses, on the other hand, can grow faster with T-Mobile thanks to the refreshed MagentaBIZNES offer, in which the operator has been offering an extended range of services since mid-May this year. The offer has been enriched with, among other things, higher transmission speeds, a higher data limit or higher device discounts. Activities focused on creating solutions that allow small and medium-sized companies to grow in the second quarter of 2023 resulted, among other things, in more than 15,000 customers with active fibre service and another period with a positive balance of number portability. 
Equally importantly, the new technologies implemented by T-Mobile are also a positive influence on the development of cities and the planet. Already a special measuring buoy is floating in Wrocław, monitoring the state of pollution in the Oder river, and the operator received an award at the Smart City Forum for its smart metering solutions for another year in a row. T-Mobile is continuing its partnerships in education area and development projects, including with Siemens in the area of private campus networks, with the Krak&oacute;w Technology Park in the area of Industry 4.0 and with Kozminski University in Warsaw in the area of postgraduate studies in Cyber Security Management. 
 
Investing in the quality of service 
 
Following the shutdown of the 3G network, T-Mobile is focusing on getting LTE base stations up and running as quickly as possible in its place. Customers can already take advantage of 3100 stations upgraded from 3G to LTE, which means not only an increase in data speeds, but also an improvement in the quality of voice calls thanks to voice-over-LTE technology. At the end of the second quarter, 70% of the voice traffic on the operator&#39;s network was already via VoLTE and VoWIFI. But this is not the end of the improvements. T-Mobile is consistently continuing development of &nbsp;its 5G network based on the 2100 MHz frequency and DSS technology and preparing infrastructure for the upcoming rollout of 5G based on the new awaited 3,6 GHz spectrum. In the second quarter, the number of base stations offering fifth-generation network coverage in this technology exceeded 50% of all stations available on T-Mobile&#39;s network, and the 5G network now reaches more than half of Poland&#39;s population. In Q2 the amount of data traffic in T-Mobile&rsquo;s mobile network grew by 25% year-over-year. 
In the second quarter of 2023, T-Mobile once again proved that technology can serve the environment. At the end of April, the operator launched a test power supply installation for the base station, which consists not only of the already used photovoltaic panels, but also wind turbines and an energy storage system. Equipped with a new, ecological power supply system, the base station in Brudzowice is the first project of its kind in Poland. 
 
Responsibly for the environment 
 
In addition to the development of environmentally friendly technologies, the operator can also boast two implementations that are closely related to the support of biodiversity. The first is the launch of an analytical buoy that monitors the state of the water in the Oder River, making it possible to detect possible threats at an early stage. The second is the implementation of an bird monitoring project - thanks to the loggers set up, scientists can track and analyse the behaviour of endangered species of eagles. The company&#39;s commitment to environmental topics was further complemented by its involvement in this year&#39;s Earth Day celebrations, which included the creation of an employee zone. For a week, it promoted green solutions and encouraged employees to, for example, donate their old phones or test new electric cars. 
In the whole first half of the year T-Mobile cut its total energy consumption by 5% and CO2 emissions by 24% compared to the adequate period of 2022. Currently 100% percent of the energy used by the company comes from renewable resources. Comparing to the year 2019 when T-Mobile announced its carbon footprint improvement program the company decreased its CO2 (indirect and direct combined) by 99%. 
It is worth mentioning that the operator received two prestigious awards in the last quarter: &quot;Polityka&#39;s&quot; Golden Leaf confirmed its active, strategic involvement in sustainable development activities, and its presence on the &quot;Diversity IN Check&quot; list confirmed the high quality of its DE&amp;I activities. In addition, as many as 10 of our operator projects were described in the 21st edition of the Responsible Business Forum report, the largest review of ESG initiatives in Poland. 
&nbsp;

results2q23

Improved commercial performance translates into continued revenue growth and stabilization of EBITDA AL

In 2021, T‑Mobile Poland recorded both revenue growth and improved EBITDA AL. Thanks to the continuation of the positive trends already observed in the previous months of 2021, in the fourth quarter alone the operator increased its revenues by 7% (y/y) and EBITDA AL by 5.1% (y/y). For the year as a&nbsp;whole, this translated into revenue of PLN 6.5bn, up by 0.9% year-on-year, while EBITDA AL rose by 4.6% to PLN 1.76bn. The revenue growth has been achieved despite a&nbsp;clear negative impact on the revenues of shifting international transit services to a&nbsp;dedicated company within the DT Group (visible in the first half of the year) and regulation of MTR and FTR on a&nbsp;level of ca. (-)200 million PLN..

In 2021, we focused on the best customer experience with our brand and network. We expanded our portfolio with comprehensive products for entire households focusing on removing limits and restrictions that hinder our customers. As part of our network expansion strategy, we have been consistently rolling out our 5G network and gradually replacing older network technologies with new ones so that customers can enjoy the best T-Mobile quality.&nbsp; We have also taken actions that have a significant impact on socially important issues and are currently the biggest challenge for the world, namely climate change. Starting 2021, 100% of our energy has had an origin certificate, and we are developing our technology out of concern for the environment, also because of a part of our base stations being powered by natural energy sources (photovoltaic panels) &ndash; said Andreas Maierhofer, CEO of T‑Mobile Polska. As we all increasingly use digital technologies in our lives and work, we feel our responsibility to deliver the highest quality of T-Mobile to the Polish people. We believe that our customer-centric strategy, high quality and excellent experience, allows us to perfectly respond to the current and future needs of our current and future customers. 

The positive change in financial factors is a&nbsp;consequence of commercial successes which have translated into operational improvements. For the full year 2021 T‑Mobile was the operator that lost the least number of customers in the MNP process of all infrastructure operators, and in the fourth quarter of the year alone it ranked first in the ranking, being the only MNO to record a&nbsp;positive balance of mobile number portability. Throughout the year, T‑Mobile maintained the rate of contract customer churn at a&nbsp;very low level, recording an average monthly churn rate of 0.7% for 12 months. As a&nbsp;result, by the end of 2021 T‑Mobile Poland exceeded 11.5 million customers, an increase of 344,000 compared to the previous period, it also recorded an improvement in the net ads ratio in the contract segment and consequently an increase in the number of post-paid customers. More and more customers chose the operator&#39;s convergent offer, which translated into an increase in the customer base of fibre-optic services to almost 70,000 users.

Maintaining the highest quality of service and customer care requires constant investment, as does development of the 5G network or technical facilities enabling expansion of the new, innovative services offering. Add to that the need to cope with increased inflation or rising energy prices, which is one of the key costs in the technology industry. The fact that despite the external burdens we managed to achieve revenue growth and to generate almost five percent EBITDA growth shows the true growth potential of our company and proves that we are on the right track &ndash; said Juraj Andras, CFO of T‑Mobile Polska.

&nbsp;

<img src="/dam/jcr:9c2cd98d-6922-47a8-bde4-27f453ed1482" />&nbsp;<img src="/dam/jcr:2bd06459-0d32-45b6-a477-baa22e512f52" />&nbsp;<img src="/dam/jcr:6354d8fa-54d5-48c3-85c9-7340f49b3c72" />

&nbsp;

Customer in the center of attention

When it comes to activities addressed to individual customers, the year 2021 was marked at T‑Mobile by the appreciation of existing customers, the development of convergent services and the improvement of network quality. Taking care of users was reflected not only in the continuation of programmes such as Happy Fridays with weekly gifts for users, but also in the celebration of the operator&#39;s 25th anniversary on the Polish market.

As part of its systematic development of convergent services and its response to customer needs, T‑Mobile has implemented a&nbsp;new approach to offering home Internet throughout Poland. Currently, when coming to a&nbsp;T-Mobile shops, the user indicates the target location for Internet use and the consultant checks the technology available in that place and adjusts the offer to it, recommending the home internet offer (FMS) or the fibre. T-Mobile&#39;s fiber internet footprint is currently the second largest in Poland reaching about 4.7 million households.

The operator is also encouraging individual customers to use the 5G network, and last year&#39;s sales results show that users are increasingly willing to use this technology. In the third quarter of 2021, smartphones compatible with 5G accounted for 30% of phones chosen by T‑Mobile customers, and in the fourth quarter it already exceeded 40%. In 2022, these numbers have even higher dynamic, which is related to new tariffs introduced by T‑Mobile in January with unlimited internet in smartphones, both in terms of the number of gigabytes and speed. In January this year, 5G tariffs were already chosen by nearly 70% of T‑Mobile customers.

Business segment growing consistently 

Throughout the year, T‑Mobile Poland recorded a&nbsp;dynamic growth in all segments of the business market. In the area of corporate customers, the company focused on the development of three key product lines supporting the digitization of Polish companies: in addition to traditional connectivity services, these included cloud solutions and cybersecurity. In order to effectively respond to the constantly growing demand in these areas, both in terms of scale of services as well as their sophistication and quality, the operator continued to expand its technological resources.

In 2021, the construction of a&nbsp;modern data center Szlachecka B&nbsp;in Warsaw was completed, which is already the sixth such facility of the operator. The new data center, with more than 1,700 square meters of colocation space, meets the highest security standards, and thanks to its connection with other T‑Mobile locations via a&nbsp;400 Gbit/s Ethernet link, the company was the first in Poland to offer MetroCluster solution, providing the highest reliability and operational continuity levels to its customers. In addition to cloud services, SD-WAN offer also enjoys the interest of business customers.

Among cybersecurity products, the Cyber Guard proprietary solution, which guarantees security of mobile devices, enjoyed enormous interest. Its sales increased by 35% compared to 2020. Seeing the growing demand, T‑Mobile continues to develop its portfolio of cybersecurity products, adding to its portfolio in recent months a&nbsp;vulnerability testing service, Security Awareness, which allows one to check your company&#39;s vulnerability to cyber threats and verify the state of the ICT security.

Among the new contracts signed in the past year, the largest are those with the Polish Gas Company, the National Bank of Poland, the Government Administration Service Center and the State Fund for Disabled Persons. Also T-Systems company reported an increase in revenues, and the largest contracts signed in 2021 include a&nbsp;consortium agreement for the delivery of SAP technology for Oxygen Information Technology.

The fourth quarter was a&nbsp;period of numerous promotions for small and medium-sized enterprises and further increases in the number of customers in these segments. Sales of non-subscription devices (such as telephone accessories, office equipment, smartwatches, etc.), which is a&nbsp;new segment of the offer, implemented last year, also grew dynamically. Especially smartwatches are gaining popularity, as was made evident by the 35% increase in the number of activations of the Multisim service in the fourth quarter of the year (q/q).

In addition to attractive device prices, customers choosing the Magenta Biznes offer appreciate unlimited 5G internet. The share of the two highest tariffs L&nbsp;and VIP in the offer doubled in the fourth quarter (q/q). Also in terms of fixed-line access, the operator recorded growth in the small and medium business segment. During the last three months of the year, the active user base of Światłowod Biznes increased by 20% compared to the previous year. All these increases translated into a&nbsp;positive MNP balance in each of the four quarters of 2021.

The best network quality thanks to introduction of new technologies

Pandemic restrictions, changes in society&#39;s habits and the progressive digitalization of companies have made us use data transmission more and more often: to access entertainment, study, stay in contact with the loved ones, but also to conduct business. These changes caused the operator to record a&nbsp;steady growth of demand for data transmission over the year by 19% (y/y) and the amount of transmitted video content increased by 20% (y/y) - currently it accounts for 50% of transmitted data in the T‑Mobile network. To maintain the highest quality and reliability of services, T‑Mobile continued replacing older technologies with new: faster and more capacious solutions. This approach was clearly successful, as evidenced by the Speedtest award for 2021, as well as first place in the RF Benchmark 2021 rankings in the categories of average download speed and ping.

The operator continued the process, already announced in 2020, of replacing the older third-generation network with new 4G and fifth-generation technologies. In August, T‑Mobile completed a&nbsp;months-long process of shutting down the third-generation network operating in the 2100 MHz frequency, and the next step in this area became preparation for a&nbsp;pilot 3G shutdown in the 900 MHz frequency, planned for 2022-2023. At the same time, T‑Mobile continued the expansion of the fifth-generation network coverage, to reach 3,500 stations by the end of the year and a&nbsp;national coverage of 30% of the population.

Responsibility towards the stakeholders and environment

Pro-environmental activities continue to be a priority for T-Mobile and this direction was continued in 2021. Acting on the idea of creating technologies with care for the environment in mind as well as the strategic goal of achieving zero emissions by 2025, the company is constantly modernizing its car fleet and investing in the construction of photovoltaic installations. Currently, 100% of the energy consumed by T-Mobile already comes from renewable sources. In 2021, further environmentally friendly initiatives have also been prepared for the company&#39;s customers. Business customers were encouraged to switch to e-invoicing, in the &quot;Magenta Forests&quot; campaign, as part of which T-Mobile pledged to plant 100,000 trees.&nbsp; Individual customers could also take advantage of the Smartphone Re:generation offer, as well as by giving away their used equipment for recycling or refurbishment, for which they receive attractive discounts on the purchase of new equipment.

Great emphasis was also placed on activities in the field of increasing network security and education and the fight against digital exclusion. In 2021, T-Mobile, together with the Digital University Foundation, continued the B.NET project, which consisted of conducting free online training for teachers on Internet safety. In 2021, the company also launched the &quot;On the Winning Position&quot; project aimed at young people. Collaborating with popular online creators, the Company addressed the topic of online heckling and self-acceptance. In addition, the Company continued its commitment to education and inclusion activities for seniors by implementing the &quot;Network of Generations&quot; initiative, in which it donated computer equipment to selected Nursing Homes and organized free training on the use of technology and consultations with Customer Service staff.

For its commitment to sustainable development and social responsibility in 2021, the operator received a&nbsp;key industry award: the Golden CSR Leaf awarded by the Polityka magazine. It also enjoyed an excellent result in the Ranking of Responsible Companies in which it was ranked 3rd in its industry category, i.e. &quot;Telecommunications, technology, media and entertainment&quot;.

&nbsp;

At the end of 2021, T-Mobile Poland recorded:

<ul>
	<li>An increase in EBTDA AL of 4.6%, thanks to improvements in key operating factors </li>
	<li>Increase in customer base by 344,000, including a&nbsp;significant growth of contract customer base </li>
	<li>Increase in revenues, despite the negative impact of interconnect regulation and transfer of international transit traffic outside the structures of T‑Mobile Poland </li>
	<li>Churn rate in the contract segment maintained at the very low level of 0.7% throughout the whole year </li>
	<li>Improving market trends in the second half of the year, the effects of which can be particularly seen in the fourth quarter, as revenues grew by 7% (y-o-y) and EBITDA AL by 5.1% (y-o-y) </li>
</ul>

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